Informational Interview Evaluation Report

Type of paper:
Essay (any type)

Discipline:
Business and Management : Management

Format or citation style:
APA (edition “APA 6”)

Paper instructions:
Preparation

This assessment is a report based on an informational interview you will conduct with a chief diversity officer (CDO), or an equivalent position. Take a few minutes to review the requirements and expectations for the assessment.

You will first need to identify the person and organization you plan to use. You can use employment websites to research the CDO job description and others related to it. Locate a health care organization in your area that has a CDO or someone with a similar role and responsibilities. You will then need to reach out to this person and discuss the possibility of conducting an informational interview.
Planning Your Questions

Before the interview, research the organization to develop relevant questions for the interview. Keep in mind that the sole purpose of this interview is to gain understanding of the skills, knowledge, approaches, strategies, tools, and challenges involved in successfully managing a culturally competent health care organization from a working professional in the field. This is a valuable opportunity to experience how the diversity and inclusion concepts and theories presented in the course are applied and demonstrated in the health care management field.

Requirements

Write a 4–5 page report based on the informational interview you conduct. Your report should have three distinct sections:

Section 1:
Introduce the person you interviewed, the organization or department where she or he works, and the health care industry sector she or he works in.
Include a description of the person’s position.
Describe the educational and/or professional path to the position. In other words, what were the business management skills and knowledge the person needed to arrive at the position?
Describe the diversity- and inclusion-related role and responsibilities of the person.
Section 2:
Evaluate the organization’s level of cultural competence.
Discuss the person’s answers to your questions.
Explain how the answers apply to the concepts of diversity and inclusion presented in the course.
Support your perspectives and opinions with relevant evidence from the course resources or your own research.
Section 3:
Explain how or why specific business management skills (effective communication, team management, conflict resolution, change management, data analysis, organizational culture development, and so on) are necessary in the effort to make an organization culturally competent.

Additional Requirements

A title page and references page.
4–5 pages, double-spaced, in addition to the title page and references page.
At least three current scholarly or professional resources.
APA format.
Times New Roman font, 12 point.

Suggested Resources

The resources provided here are optional. They provide helpful information about the topics in this unit. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.
Employment Laws

The following resources offer information on employment laws and discrimination and may be useful in completing this assessment.

Maynard, D. (2018). The legal and ethical environment. In B. J. Fried & M. D. Fottler, Fundamentals of human resources in healthcare (2nd ed., pp. 51–85). Chicago, IL: Health Administration Press.
This resource is provided through the bookstore as part of a coursepack.
Perry, F. (2014). Gender discrimination: Rolling Meadows Community Hospital. In The tracks we leave: Ethics & management dilemmas in healthcare (2nd ed., pp. 59–77). Chicago, IL: Health Administration Press.
This resource is provided through the bookstore as part of a coursepack.
Simms, J., & Fried, B. J. (2018). Diversity and inclusion in the workplace. In B. J. Fried & M. D. Fottler, Fundamentals of human resources in healthcare (2nd ed., pp. 296–307). Chicago, IL: Health Administration Press.
This resource is provided through the bookstore as part of a coursepack.
U.S. Department of Labor, Bureau of Labor Statistics. (n.d.). Current Employment Statistics – CES (National). Retrieved from https://www.bls.gov/ces/
USA.gov. (n.d.). Labor laws and issues. Retrieved from https://www.usa.gov/labor-laws
National Conference of State Legislatures. (n.d.). State laws on employment-related discrimination. Retrieved from http://www.ncsl.org/research/labor-and-employment/discrimination-employment.aspx
U.S. Equal Employment Opportunity Commission. (n.d.). Coverage. Retrieved from https://www.eeoc.gov/employees/coverage.cfm
Age discrimination in employment. (n.d.). Retrieved from http://www.agediscriminationinemployment.com/
Browse the variety of articles on this website.
Boardroom Diversity. (n.d.). Retrieved from http://www.boardroomdiversity.org/
Browse the variety of articles on this website.
National Association of Health Services Executives. (n.d.). Retrieved from https://www.nahse.org/
Explore this site.
National Association of Latino Healthcare Executives. (n.d.). Retrieved from http://www.nalhe.org/
Explore this site.
American College of Healthcare Executives. (n.d.). Retrieved from http://www.ache.org/
Explore the publications tab of this site.