1. What did you learn from reading this chapter that
stands out as being particularly useful or interesting to
you in healthcare?
2. How do you feel about the idea of “producing” healthcare services using industrial methods?
3. Do you have any questions about the topics presented
in this chapter? If so, what are they?
4. Are there any special obstacles in your mind or the
minds of your colleagues to applying the distinction
between process and operation in healthcare?
5. What information do you still need to fully understand
the ideas presented?
6. How can you get this information?
7. Whom do you need to involve in this process?
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