Please write a response to the following scenario.
You have been selected as the Executive Housekeeper for a new hotel opening in the Spring of 2020 in Elko, Nevada. The hotel will have 200 rooms. Your primary responsibilities are to have the rooms cleaned and kept in great condition. ( I choose Elko so we are not overwhelmed with a new hotel in Las Vegas, which would have more than 200 rooms.)
The housekeeping department is a difficult department to run because many do not want a career cleaning up after others. The pay is not great, and the work is physically demanding.
As a new executive housekeeper, which management theories described in chapter 1 would you incorporate in your management style? Why did you choose those theories? Will they work in a 200 room hotel?
Your response must be an essay which explains your “theories” in detail.
Theories on Executive Housekeeping
Housekeeping involves the management of chores and duties of a household or hotel. The profession has evolved, requiring a scientific approach in the administration and management of staff for efficiency in service delivery. As such, new executive housekeepers should incorporate management styles in the daily running of hotel businesses. For a new hotel with 200 rooms in Elko, Nevada, several management models best fit the day-to-day operations, including cleaning. The management of the hotel draws from several workable theories, including the scientific management model and Theory Y by McGregor.
The housekeeping department involves the management of support staff to ensure timely and quality outcomes of assigned duties. The professional housekeeping follows the scientific management model, which focuses on an individual worker. The model aims to enhance prosperity and efficiency by improving the productivity of the workforce, the satisfaction of employees and employers, and decreasing the cost of production (Smrititee & Raghubalan, 2015). Also, the management styles borrow guidance from Theory Y of McGregor, which motivates workers to execute their duties without direct management but rather for common satisfaction.
The choice of the theories follows a need to create a friendly relationship between the executive manager and the support staff. The scientific model approaches the management, considering the output of a worker while checking on the cost of production (Chesser, 2017). On the other hand, Theory Y motivates workers to improve their productivity by maximally utilizing their efforts without direct command. The two theories suit the management of the 200 room hotel as they focus mostly on individual workers. The focus on individual workers ensures assessment and evaluation of their performance, which helps in decision making by the executive. Also, the theories focus on the maximum utilization of the workforce to ensure efficiency in production and quality services.